Privacy Policy

Last Updated: March 06, 2024

1. What data do we collect?

Ping Hero collects the following data:

Personal identification information (name, email address);
Some optional data to fill out your player profile (level);
Table tennis game videos.

2. How do we collect your data?

We collect data and process it when you:

Sign up online or place an order for one of our products or services;
Submit a video;
Voluntarily complete a customer survey, provide feedback on one of our platforms, or via email.

3. How do we use your data?

Ping Hero collects your data so that we can:

Analyze your videos;
Process your order and manage your account;
Email you special offers on products and services that may interest you;
Train our table tennis video analysis tool.

4. How do we store your data?

Ping Hero securely stores your data on its web infrastructure provided by Wasabi. Their data centers are located in the United Kingdom. Ping Hero aims to assist you in retrieving your data over the long term. Therefore, Ping Hero will retain your data other than your videos for 3 years after the deletion of your account. Once this period has expired, we will erase your data.

5. Marketing

Ping Hero wants to send you information about our products and services that may interest you, as well as those of our partner companies.

If you have agreed to receive marketing operations, you can always unsubscribe at a later date.

You have the right at any time to prevent Ping Hero from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, you can write to contact@pinghero.ai.

6. What are your data protection rights?

Ping Hero wants to ensure that you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request Ping Hero for copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that Ping Hero correct any information you believe is inaccurate. You also have the right to request Ping Hero to complete the information you believe is incomplete.
The right to erasure - You have the right to request that Ping Hero erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that Ping Hero restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to Ping Hero’s processing of your personal data, under certain conditions.
Right to data portability - You have the right to request that Ping Hero transfer the data that we have collected to another organization or directly to you under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email address: contact@pinghero.ai.

7. Cookies

Cookies are text files placed on your computer to collect information about the behavior of visitors on our site. We do not collect cookies.

8. Privacy policies of other websites

The Ping Hero website contains links to other websites. Our privacy policy applies only to our website. If you click on a link to another website, you should read their privacy policy.

9. Information about minors

Ping Hero does not knowingly collect personally identifiable information from children under 13. If you believe that your child has provided this kind of information on our website, we strongly encourage you to contact us immediately at contact@pinghero.ai and we will make every effort to promptly remove such information from our records.

10. Updating our privacy policy

Ping Hero regularly updates its privacy policy and places updates on this web page. By continuing to use this site, you agree to these updates. This privacy policy was last updated on March 5, 2024.

11. How to contact us

If you have any questions about Ping Hero’s privacy policy, the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us at contact@pinghero.ai.